Scams and Fraud
Learn about identifying scams and how to avoid being scammed.
Recent News
USCIS AR-11 Scam | March 17, 2026
Recent reports have identified an ongoing scam targeting international students involving phone calls, emails, and mailed letters falsely claiming to be from U.S. Citizenship and Immigration Services (USCIS) regarding Form AR-11 (change of address). These messages may threaten legal action, deportation, or fines for allegedly failing to update an address, and may request personal information or payment. The communications can appear highly convincing, including official-looking documents or spoofed contact information.
Please be aware that USCIS will not contact you by phone or unsolicited communication to demand payment, threaten your immigration status, or request sensitive personal information. If you receive a suspicious call, email, or letter, do not respond, do not provide any information, and contact ISSS immediately for guidance before taking any action.
OVERVIEW AND DEFINITION
The university, a police department, or the U.S. government will never call you directly and demand immediate payment over the phone.
International students and scholars at the University of Utah and other universities across the U.S. have frequently been targets of a variety of scams using phone, email, social media, and other means. The scammer will identify themselves as a police officer, government official, or university official and threaten dismissal from the university, deportation from the U.S., arrest, or dropped classes unless you immediately pay money to the government or university. Payment demanded by the scammer is usually made via money order, wire transfer, gift cards or other difficult to track payment methods.
The scammers will also often use your personal information to deceive you. Your personal information such as your name, address, and phone number can be found in the Campus Directory.
Directory information is considered to be public information unless you request that it be kept confidential. Directory Information includes:
- Student's name, address, or telephone number
- Student ID number
- Class standing
- Field of study
- Participation in officially recognized activities or sports
- Weight and height of members of athletic teams
- Dates of attendance
- Degrees and awards received
- Most recent previous educational agency or institution attended
- Email address
- Enrollment status
- Photograph
The information listed above is considered public information; however, the university does not release lists of students or name-and-address labels to businesses or agencies outside the university. Likewise, the university does not release information regarding applicants to outside agencies.
A form is available through the Registration Division (Restrict Directory Information (PDF), Remove Directory Information Restriction (PDF)), or may be completed online through Campus Information Services. To access the form, log into your CIS account, click on your "student profile" tile on your Student Homepage, and then click on the "Privacy Restrictions" link. Allow 24 hours once the form is processed by the Registration & Records Division for the directory to be updated.
WHAT SHOULD YOU DO IF YOU RECEIVE A POTENTIAL SCAM CALL?
- Hang up immediately! The scammers are extremely aggressive and will try to keep you on the phone. Do not listen to their threats.
- If you are unsure about whether or not the call was a scam, please contact the International Student and Scholar Services via phone at (801) 581-8876 or visit us in person during business hours.
- Call the University Police at 801-585-COPS(2677) to report the fraud attempt.
WHAT NOT TO DO IF YOU RECEIVE A POTENTIAL SCAM CALL?
- Do not stay on the phone with the scammer.
- Do not provide or verify any information to the caller.
- Do not perform a wire transfer or purchase moneygrams, green dot cards, or any other cash payments to provide to the caller.
Example of a Phone Scam:
ADDITIONAL RECOMMENDATIONS
- Spread the word to your friends! The more that people are aware of this scam, the less effective it is.
- If what the caller is telling you sounds strange, inaccurate, or makes you feel uncomfortable, then something is not right and you should hang up.
- Never give strangers your personal information, including website passwords or usernames.
- Visit http://www.uscis.gov/avoid-scams/common-scams for more information about immigration scams and how to avoid them and explanations about some of the most common scams.
- Limit personal information that is available on personal and departmental websites.
If you have any questions or concerns, please let us know.
RESOURCES FOR MORE INFORMATION
Federal Trade Commission's 10 Ways to Avoid Scams
Federal Trade Commission's How to Recognize and Avoid Phishing Scams
Common Immigration Related Scams
Internal Revenue Service on Tax Scams / Consumer Alerts
Report a Phishing Attempt with University Information Technology (UIT)
Report Fraud with the Federal Trade Commission
File a Complaint with the Federal Bureau of Investigation Regarding an Online Scam
Report Immigration Fraud to USCIS